CuraDevOps

tag: Amazon-Connect · 1 items

Learn Amazon Connect adds MCP tool invocation in customer-experience flows
2026-11-03 · AWS What's New · source ↗ #amazon-connect#mcp#ai-agents
  • Platform/SRE — Skip
  • CI/CD — Skip
  • Leader — Learn: Amazon Connect contact center flows can now call MCP tools via Bedrock AgentCore Gateway instead of custom Lambda functions, reducing glue code for AI-driven contact center architectures — worth noting if the org standardizes on Amazon Connect for customer experience.