Amazon Connect adds MCP tool invocation in customer-experience flows

Tue, 03 Nov 2026 18:12:21 +0000

Platform/SRE — Skip
CI/CD — Skip
Leader — Learn: Amazon Connect contact center flows can now call MCP tools via Bedrock AgentCore Gateway instead of custom Lambda functions, reducing glue code for AI-driven contact center architectures — worth noting if the org standardizes on Amazon Connect for customer experience.

Amazon-Connect on CuraDevOps